Return & Refunds

At Elanark, we stand behind our commitment to your satisfaction. Should you receive a damaged, defective, or incorrect item, we guarantee a prompt resolution. Within 7-10 working days, we will either send you a replacement or issue a full refund, with no additional shipping charges for replacements of damaged or defective shipments. Please refer to our Cancellation & Return Policy for comprehensive details.

For damaged, defective, or incorrect products, kindly adhere to the following conditions for a hassle-free resolution:

  • Notify our Customer Care Department promptly upon discovering any defects (damaged/ defective/ wrong product) after unboxing, accompanied by photographic or video evidence through our live Agent chat.
  • Our Customer Care Department, in consultation with management, will facilitate a product change or replacement, or make payment adjustments, provided the complaint is lodged within 3 days of receiving the product.
  • Please note that used, swatched, or liquid/ semi-liquid products are ineligible for exchange or refund.
  • Once purchased, products cannot be exchanged or returned due to buyer preference changes, dissatisfaction with scent, texture, color, design, or other personal reasons.
  • Return Policy validity expires upon breaking the seal or product unsuitability.

In cases of mistaken product orders, exchanges may be facilitated, subject to return and resending costs and management discretion based on the nature of the product and associated risks.

To initiate product returns:

  • Contact our Customer Service through Social Media to arrange for pick-up from your address, with delivery charges waived under certain conditions (*Terms apply).
  • For customers outside Dhaka, kindly utilize Pathao Service for returns. Validated return claims will be reimbursed for courier charges.

Please be aware that if a product claim is found to be invalid, you will need to accept the original item and cover the expenses for returning and reshipping. Additionally, if the seal is broken and damages occur, the order will be considered non-changeable and non-refundable.